Privacy Policy

Privacy Policy – tikme.eu

1. Data Controller

Data Controller: Setino Hungary Kft.
Registered office: 1107 Budapest, Száva utca 4. b. ép., Hungary
Tax number: 13337634-2-42
Email: [support email]
Phone: [phone number]

The Data Controller operates the webstore available at https://tikme.eu.

2. Scope and purpose of data processing

(A) Orders and contract performance

Processed data:

  • name

  • email address

  • phone number

  • billing and shipping address

  • order details

  • payment status

  • order-related communication

Purpose:

  • processing and fulfilling orders

  • delivery of products

  • customer support

  • performance of the contract

Legal basis:

  • performance of a contract (GDPR Article 6(1)(b))

(B) Invoicing and accounting

Processed data:

  • billing name and address

  • invoice details

  • order information

Purpose:

  • issuing invoices

  • compliance with legal obligations

Legal basis:

  • legal obligation (GDPR Article 6(1)(c))

(C) Customer service and complaints

Processed data:

  • name

  • contact details

  • order reference

  • complaint content

Purpose:

  • handling customer requests and complaints

  • enforcement or defence of legal claims

Legal basis:

  • legal obligation and/or legitimate interest (GDPR Article 6(1)(c), (f))

(D) Website security and technical logs

Processed data:

  • IP address

  • browser/device information

  • technical log data

Purpose:

  • ensuring website security

  • preventing abuse

  • troubleshooting

Legal basis:

  • legitimate interest (GDPR Article 6(1)(f))

Newsletter: At present, the webstore does not operate a newsletter or direct marketing mailing list. If introduced later, it will require separate explicit consent.

3. Data retention

  • Accounting documents and invoices: 8 years

  • Order and customer service data: until the purpose ceases or until the limitation period for legal claims expires

  • Technical logs: for the duration necessary to achieve security purposes

4. Data processors and data sharing

To operate the webstore and fulfil orders, we use the following data processors:

  • Shopify – webshop platform and hosting

  • Shopify Payments – online payment processing

  • PayPal – online payment processing

  • GLS – parcel delivery services

  • Billingo – invoicing services

The webshop does not process or store bank card details directly; payment data is handled by the respective payment service providers under their own terms.

5. International data transfers

Some service providers (e.g. Shopify, PayPal) may process personal data outside the EU/EEA. In such cases, appropriate safeguards are applied (such as standard contractual clauses or other lawful transfer mechanisms in accordance with GDPR).

6. Cookies

The website uses cookies:

  • Necessary cookies required for the operation and security of the website

  • Statistical and marketing cookies, which are only activated with user consent via the cookie banner

Cookie preferences can be modified or withdrawn at any time via browser settings or the cookie consent tool.

7. Data subject rights

You have the right to:

  • access your personal data

  • request rectification or deletion

  • request restriction of processing

  • data portability

  • object to processing based on legitimate interest

Complaints may be submitted to the Hungarian supervisory authority (NAIH) or the competent authority in your country of residence.